This is not a problem. The icon will eventually turn white again.
Using an Apple TV (at the time of this post, Feb 2015) can be somewhat tricky in our schools. The only way they work currently is to connect the device via ethernet (not wireless*) to the Admin network (not the Student network**). This will allow the teacher/staff to broadcast their screen from their BCBE issued Macbook to the projector/TV. This will not allow students to project from their laptops, as they are not on the Admin network.
(This post was updated on Sept 14, 2015 to also include Chromecast. Chromecast devices will not work for the same reasons outlined in this FAQ.)
* The Apple TV does not allow the type of authentication required by our wireless admin network, which necessitates the ethernet connection. Ed Tech does not install new network drops to accommodate these devices.
** If connected to the student wireless network, there is no way to control which student projects their screen, or what they project. Connecting to the student wireless is therefore not allowed.
There have been a few questions about students having “key loggers” on their machines to gain access to the admin password. Key loggers are user-initiated, not system –initiated, and this issue can be resolved by logging off of the machine as the student and then logging on as the administrator.
Laptops are enrolled in Filewave using the computer's "name". To find the name of the laptop, click on the Apple logo at the top left of the screen, then select System Preferences. Next, open the “Sharing” folder. The “Computer Name” is displayed here. (The name is actually shown twice here - once in the "Computer Name" field, and then once beneath it. The one beneath it should have the same name, but with .local following the name)
If you are a DRA or DRS, you can rename it yourself. If you are not a DRA or DRS, open a support ticket (SchoolDude) and report the problems that a technician can help to rename it properly.
If the computer is named correctly and Filewave is still not working, be patient. Do not restart the computer to attempt to speed it up. This actually slows down the process.
If the computer is named correctly but Filewave icon is still not showing, we can take care of that as well. (Technician will manually install Filewave client - apps.bcbe.org)
After installing client, it may take a day or so before the icon appears. If it still does not show after that, email Curt Smith (email@example.com) with the name of the computer. (The computer might be registered in Filewave with a different than expected name)
In general, if a repair costs more than $100 and the damage was caused by a student accident (cracked screen for example) then yes, you would charge the $100 deductible. If the repair costs less than $100 (replacing a missing key perhaps, or replacing a power adapter) we only charge the cost of the repair.
If you suspect the problem with a laptop might be covered under warranty (for example, the unit will not power up and no physical damage is evident) then open a work order for us and we will let you know if covered or not. Apple will either process the repair very quickly, or will send us an explanation of why they will not cover it. An example of that would be where a student spilled water over the unit, causing hidden damage. In that case, you would then charge the $100 deductible.
In cases where a student maliciously or intentionally damages a computer, the full price of the repair is charged to the student. Always get agreement on this with the local Principal before charging.
I put together some notes regarding cost of common repairs at the end of the year last year, as we were collecting laptops from all students. Look at page 3 of this document and see if it helps you to make sense of this all: