All users, Mac or Windows, should avoid opening the Kronos application using the Chrome browser. Also, pending an upcoming update to Kronos, Windows users should not use Internet Explorer version 11.
The user is unable to login, and it appears there is a problem with their username and/or password. What do we do?
To verify the username and password, or to reset password, contact the H.R. Department with information. The most common login error is that employees forget that the user name is their 5-digit employee ID number (or 0+the 4-digit employee ID number). Then the first login password is password. We have strongly recommended that when users are prompted to change their passwords that they change it to whatever their network login password is. Kronos will accept any password that is 6 characters, no caps or special characters required.
On a Mac, Java updates install automatically via Filewave. If an update to Java is needed, we need to verify that the computer is being managed by the Filewave server. Contact Curt Smith or Mike Giardina with the Computer Name and IP Address to verify Filewave.
On a Windows PC, the user may download and install the latest version from the web as prompted. *Note – as of November 24, Windows users cannot use IE 11 to open Kronos.
To install an update to Flash on a Windows PC, simply follow the prompt to download and install the update from the Web.
If you are using a Mac, open the Filewave Kiosk and install update from there.
You might also want to create a shortcut, or a bookmark, for your convenience in the future.