It appears that the problem is with the date and time getting set incorrectly on the ipad as a result of losing power. To correct this,
You should now be able to resume normal operation.
I cannot download an app from the portal because the screen is enlarged and you cannot click the install button at the top. I have restarted a number of times, updated the software and cannot see anything clicked in settings that would be causing this is
Turn the ipad to the Landscape orientation. If the orientation is locked, unlock it. There is a slide switch on the top right of the device for this.
A school or department other than Education Technology has purchased iPads. How do they get setup for use by staff or students in BCBE?
For iPads not Purchased by Ed Tech
IPads purchased by the Ed Tech department are managed centrally using a combination of the Apple Device Enrollment Program (DEP) and Filewave. Purchases for apps to be used on these ipads are made using Apple ID's that are created specifically for these ipads - one unique Apple ID per ipad. Purchasing apps in this manner is beneficial to the district because:
So, now that we better understand volume purchasing and the long term "bad effects" of our old practices, how do we advise other departments (other than Ed Tech) to set up their iPads? There are really two answers to this, depending on when the ipads were purchased.
For new purchases of ipads
Before distributing to schools or staff, any new ipads bought should be delivered to the Ed Tech Department for configuration. This will allow us to take advantage of the Apple Device Enrollment Program (DEP). We will also create Apple ID's for each device (and provide you with that info), and set the ipads to be remotely managed by the Filewave server.
For existing ipads bought prior to November 1, 2014
These ipads will not be enrolled in the Apple Device Enrollment Program (DEP). Schools may continue to use these ipads. If the school or department has trouble using existing ipads, or would like to "retrofit" to the newer volume purchasing model, technicians from the Ed Tech Department are available to restore an ipad back to "Factory" settings and remove all data and then setup wireless network access. The school or department can then create Apple ID's per ipad and make future app purchases using these accounts.
Student ipads are prompting for Apple ID passwords when a student tries to open an App. How can we fix this?
To correct for this:
-Select iTunes and App Store
-Turn “On” the option labeled Updates. (The option for Apps should already be turned on also. If not, turn it on)
- Press the Home button to return to the home screen.
- Double-press the home button to show all running apps. Close all apps by swiping the screen associated with the apps upward. (watch a 17 second youtube video showing this at http://www.youtube.com/watch?v=GnASwRSiHoM if needed)
- Return to the home screen by pressing the home button again just once.
- Wait a few minutes and Filewave should update all the apps for you, and you should no longer be asked for the password.